Contact
Reach the marketplace team for buyer support, seller onboarding, payment proof review, order concerns, and general questions.
Marketplace MVP
Built for buyers, sellers, and operators
Signed-in buyers and sellers can open a support ticket from the Support area. Include the order number, shop name, product SKU, and a short description when available.
Marketplace operators review support tickets from the admin support queue and can respond, prioritize, resolve, or close each request.
Quick Links
Buyer support
Order status, checkout questions, cancellations, address corrections, and payment proof upload help are handled through support tickets.
Seller support
Seller profile setup, product review, shop settings, fulfillment updates, and payout questions are handled through support tickets.
Ticket queue
Use the in-app Support page after signing in so every request has a clear owner, status, and response history.
Support hours
Monday to Friday, 9:00 AM to 6:00 PM, Philippine Time.